Monthly Archives: November 2007

The Bathroom Experience

blogfest-logo-2007.jpg This year I’m proud to be participating in the Bathroom Blogfest 2007 with my fellow bloggers (who I’ll list below), where we document our bathroom experiences.

I decided to visit and talk about the bathroom of a small business since I figured that there wouldn’t be much to talk about if I visited bathrooms of luxurious department stores and restaurants in NY – since they’re all gorgeous and flawless.

The bathroom I visited was at my nail salon, Prisca Nails. I decided to go there because I’ve always noticed how cute and cozy, and crystal clean it was. That I remember how good my nail place’s ladiesroom is should tell us how important that often neglected part of most businesses is. I’m very particular about bathrooms because I think it’s a very intimate place and one needs to feel comfortable to do one’s business. I’m the kind of person who really notices bathrooms (since I have this thing with them) and I go as far as marking the places where I know have good bathrooms for future trips, in case I ever need it. img00044.jpg The bathroom at my nail salon is a case in point. img00045.jpg The bathroom is small, but nonetheless comfortable. It’s cute and cozy. It is, most important, clean and fresh. It almost feels like my own!

I have to commend my friends at Prisca Nails for their extra-customer-care in providing such a good bathroom experience. It’s all worth it for me to know I have a safe place to go when in times of emergency 🙂

Until today, I really hadn’t realized how important the bathroom was to me and to customers in general. I’ve noticed them because I just usually do, but I’ve gotten to a point where the bathroom can make it or brake for me. Am I being too picky or unreasonable? I don’t believe so… we are, in general, very demanding consumers, but more than just a bargain, we love to be pampered and surprised, and whenever and wherever business can do that for us, we’ll remember and love them. It’s about telling your costumers “you’re important” without saying it. It’s that special feeling we feel and we don’t know even why or where it came from, but we feel it. The bathroom has surfaced as the place to surprise customers in many establishments today.

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My fellow bloggers participating in the 2007 Bathroom Blogfest are:

 

Kate Rutter—Adaptive Path

Laurence Helene Borel—Blog Till You Drop

Iris Shreve Garrott—checking out and checking in

Susan Abbott—Customer Experience Crossroads

Maria Palma—Customers Are Always

Becky Carroll—Customers Rock!

Toby Bloomberg—Diva Marketing

Stephanie Weaver—Experienceology

Linda Tischler—Fast Company Now

C.B. Whittemore—Flooring the Consumer

Ed Pell—K+B DeltaVee

Helene Blowers—Library Bytes

Claudia SchiepersLife and its little pleasures

Katie Clark—Practical Katie

Sandra Renshaw—Purple Wren

Reshma Anand—Qualitative Research

Marianna Hayes—Results Revolution

Carolyn Townes—Spirit Women

Sara Cantor—The Curious Shopper

Anna Farmery—The Engaging Brand

Dee McCrorey—The Ultimate Corporate Entrepreneur

Katie Konrath-GetFreshMinds 

Jennifer Brite-Kitchen and Bath Business

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